Place: District 01, Ho Chi Minh City
Salary: Competitive
Duties & Responsibilities
– Drive client retention, renewals, upsells and client satisfaction
– Manage multiple accounts and develop positive working relationships with all customers touch points
– Partner with internal cross-functional teams to understand customer goals and key performance metrics then exceed those goals throughout the campaigns/ projects
– Work closely with Head of brand & marketing communications and Production Department and coordinate team members (account executives, digital marketing planner, social content executive) to execute day-to-day operational processes including campaign/ project set-up, receipt of creative or tags, trafficking, optimization, troubleshooting…
– Prepare campaign/ project insights reporting, including analysis and research
– Leverage technical tools and quantitative data to operate campaigns/ projects
– Manage weekly campaign/ project status documents for review
– Forecast and track key account metrics
– Work closely with Finance Department on billing set up and invoicing
– Provide input on new processes and workflows as needed
– Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight
Skills
– Excellent listening, negotiation and presentation abilities
– Strong analytical, problem solving, campaign/ project management & team development skills
– Superior verbal and written communication skills in English, as well as interpersonal, organizational, and time management skills
– Proactive attitude and the ability to multi-task and set/meet aggressive deadlines
Education and Qualifications
– BA of Marketing/ Business Administration/ Sales or relevant field
– 3 – 4 + years experience in Customer Success and/or Account Management
Benefit
– Salary + commission + bonus (mutual agreement)
– Remuneration in accordance with Vietnam's regulations
– Opportunity to participate in domestic and international events/ festivals/ conferences
– Annual leave Incentives
– Travel/YEP/Birthday gift/ Healthcare
Please send your CV and Cover Letter via this email: hr@metub.net
