[HCM] METUB Network: Account Manager (gấp)

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Place: District 01, Ho Chi Minh City

Salary: Competitive

Duties & Responsibilities

– Drive client retention, renewals, upsells and client satisfaction

– Manage multiple accounts and develop positive working relationships with all customers touch points

– Partner with internal cross-functional teams to understand customer goals and key performance metrics then exceed those goals throughout the campaigns/ projects

– Work closely with Head of brand & marketing communications and Production Department and coordinate team members (account executives, digital marketing planner, social content executive) to execute day-to-day operational processes including campaign/ project set-up, receipt of creative or tags, trafficking, optimization, troubleshooting…

– Prepare campaign/ project insights reporting, including analysis and research

– Leverage technical tools and quantitative data to operate campaigns/ projects

– Manage weekly campaign/ project status documents for review

– Forecast and track key account metrics

– Work closely with Finance Department on billing set up and invoicing

– Provide input on new processes and workflows as needed

– Focus on ensuring to maintain superior customer service levels, operational excellence and strategic insight

Skills

– Excellent listening, negotiation and presentation abilities

– Strong analytical, problem solving, campaign/ project management & team development skills

– Superior verbal and written communication skills in English, as well as interpersonal, organizational, and time management skills

– Proactive attitude and the ability to multi-task and set/meet aggressive deadlines

Education and Qualifications

– BA of Marketing/ Business Administration/ Sales or relevant field

– 3 – 4 + years experience in Customer Success and/or Account Management

Benefit

– Salary + commission + bonus (mutual agreement)

– Remuneration in accordance with Vietnam's regulations

– Opportunity to participate in domestic and international events/ festivals/ conferences

– Annual leave Incentives

– Travel/YEP/Birthday gift/ Healthcare

Please send your CV and Cover Letter via this email: hr@metub.net

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